Customer Service

Last night we came home to find the back portion of the house flooded. Water in both bathrooms, Alec's room, Chris's room and part of our room. Just what we needed right. So we started cleaning up, getting a shop vac to suck up the water, getting fans going to try and dry things out. Just a lovely way to spend the evening. Of course we had to shut the water off so we have no water. I called the home owners insurance last night and they were very helpful, had someone from emergency services call me back, gave me a claim number everything.
This morning I called a plumber as well as someone to deal with the water. They got right out here and started checking things out. The insurance people told me someone would be calling me in the morning. That's where the problems started. The insurance said that before they would do anything they had to come out and look at the damage. The first time frame they gave me was between Friday and next Thursday. I explained that we don't have water and can't be expected to live in a house that long without water, not to mention we have pets that need to be cared for. They will pay for us to stay in a motel, and board our pets, but they won't get someone out here to look at our house. Now they are saying that someone will come out on Friday between 8 and 11, but that will put the plumbers working on Saturday, or the job not getting done until Monday. Needless to say none of this is acceptable to us. We may be stuck with it, but it isn't acceptable.
Customer service seems to be a thing of the past. No one seems to want to do anything to make sure that people get taken care of. I don't understand that way of thinking. Not for a minute. Right now I sure don't feel like we are in good hands.